Deposits via Credit Card issue

Incident Report for eToro

Resolved

Dear eToro Customers and Partners,
The deposit via credit card issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team

Posted Jul 20, 2020 - 17:23 UTC

Update

The 3rd party provider has updated that they are still working on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team

Posted Jul 20, 2020 - 12:55 UTC

Identified

Customers may experience an issue when trying to deposit funds via Credit Cards.
The root cause of the issue has been identified as a problem with our 3rd party provider.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team

Posted Jul 20, 2020 - 05:34 UTC

This incident affected: Payments (More).