Login to the wallet app is currently unavailable due to failures on a 3rd party vendor side
Update - The ETH requests processing still takes longer than usual, this issue is still under investigation.

We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Mar 4, 19:55 UTC
Update - An update: the ETH requests processing takes longer than usual, until this issue will be fully resolved.

We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Mar 4, 16:25 UTC
Update - Dear eToro Customers and Partners,
The issue has been resolved for the below coins.
Transactions for these coin types should once again be operable.
XRP
LTC
ALGO
XLM
ZEC
DASH
TRX
BCH
BTC and ETH are still in progress.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Mar 4, 15:36 UTC
Identified - We are following the 3rd party vendor status and will provide additional information as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Mar 4, 13:17 UTC
Update - We are following the 3rd party vendor status and will provide additional information as soon as possible.

We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Mar 4, 12:46 UTC
Investigating - We are following that 3rd party vendor status and will provide additional information as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Mar 4, 12:22 UTC
Login & Registration Operational
Login ? Operational
Registration ? Operational
Email verification ? Operational
eToro Connect ? Operational
Trading Operational
Manual trading - Real ? Operational
Manual trading - Virtual ? Operational
Automatic execution ? Operational
CopyTrading ? Operational
Platform Operational
Watchlist ? Operational
Portfolio - Real ? Operational
Portfolio - Virtual ? Operational
Portfolio - History ? Operational
Feeds ? Operational
Discovery ? Operational
Stats ? Operational
Charts ? Operational
Notifications ? Operational
Account verification ? Operational
Popular Investors Dashboard ? Operational
eToro Club Dashboard ? Operational
Wallet ? Operational
Payments Operational
Credit cards Operational
PayPal Operational
Wire transfer Operational
More ? Operational
Withdrawal Operational
Deposit Operational
APIs ? Operational
Website ? Operational
Affiliates portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
PayPal service - Scheduled Maintenance Mar 5, 08:00-08:45 UTC
Be aware that on 05/03, PayPal will undergo maintenance for 45 Minutes, starting at 06:00 GMT. During the time indicated, deposits might be declined, so please try again in few minutes

We apologize for any inconvenience and appreciate your understanding in this matter.
Posted on Feb 28, 08:20 UTC
Past Incidents
Mar 4, 2021
Skrill Schedule maintenance
Completed - The scheduled maintenance has been completed.
Mar 4, 16:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 15:45 UTC
Scheduled - We are always looking to find ways to improve your trading experience, and sometimes this requires shutting down some features for a short period of time. Therefore, please be aware that on 04/03, we will perform maintenance on Skrill deposit method for ~30 minutes starting 15:45 GMT.
During this time, Skrill deposit method may be unavailable for use.

For the most current updates, please refer to the https://status.etoro.com.

We apologize for any inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro team
Mar 4, 15:40 UTC
A partial outage of Asian online-banking deposits
Resolved - Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Mar 4, 09:15 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Mar 4, 08:44 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Mar 4, 07:45 UTC
Identified - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Mar 4, 06:41 UTC
Monitoring - We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Mar 4, 05:43 UTC
Identified - The root cause of the issue has been identified and our developers are working to fix it.
During this time, some of the customers from Malaysia, Philippines, and Vietnam may experience difficulties in depositing.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Mar 3, 22:12 UTC
Mar 3, 2021
Mar 2, 2021
Scheduled Maintenance - Cardano (ADA) blockchain
Completed - The scheduled maintenance has been completed.
Mar 2, 02:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 21:45 UTC
Scheduled - We are always looking to find ways to improve your trading experience.
Please be aware that the Cardano (ADA) blockchain will undergo a scheduled network upgrade during epoch 251 (estimated 1st of March 2021 21:45 UTC). The upgrade will commence immediately at the beginning of epoch 251 and should last for a short duration. Trading of Cardano (ADA) shall not be affected unless we deem the upgraded network unstable. In such a case, ADA trading will be disabled until the network stabilizes.

For the most current updates, please refer to the https://status.etoro.com.

We apologize for any inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro team
Mar 1, 16:07 UTC
Mar 1, 2021
Some instruments are not available for trade
Resolved - Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Mar 1, 11:21 UTC
Identified - The root cause of the issue has been identified and our developers are working to fix it.
During this time, customers are not able to trade: China50, Palladium, Sugar, Cotton, Cocoa, Wheat, NIckel instruments.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Mar 1, 11:19 UTC
Feb 28, 2021
Crypto Trading actions and Deposit with CreditCard are partially unavailable
Resolved - Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Feb 28, 18:40 UTC
Investigating - We are experiencing a temporary issue with our Trading actions (Trade, Buy, Sell) and Deposit.
We apologize for the inconvenience and appreciate your patience as we work on resolving it as quickly as possible
Feb 28, 18:27 UTC
Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021
Palladium, china50 and copper instruments are not available for trade
Resolved - Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Feb 25, 11:46 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 25, 11:40 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 25, 10:58 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 25, 09:58 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 25, 09:10 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 25, 08:16 UTC
Identified - The root cause of the issue has been identified and our developers are working to fix it.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Feb 25, 06:44 UTC
Feb 24, 2021
User stats page is unavailable
Resolved - Dear eToro Customers and Partners,
The issue has been resolved.
During the time, customers who've tried to to access "Copy People", choose trader and see its stats, received an error.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Feb 24, 17:21 UTC
Identified - The root cause of the issue has been identified and our developers are working to fix it.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Feb 24, 17:13 UTC
Investigating - Please note that we currently have technical issues with User stats service.
During the time, customers who are trying to to access "Copy People", choose trader and see its stats, receive an error.
Our team is working hard to resolve the issue.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Feb 24, 17:08 UTC
Login to the platform is unavailable
Resolved - Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Feb 24, 08:55 UTC
Update - All services are up and running.
We will continue to monitor our services closely.


Sincerely,
The eToro Team
Feb 24, 08:30 UTC
Monitoring - We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Feb 24, 08:06 UTC
Update - Teams are still working to resolved the incident.
Please note that you can use our Offline Trader Tool. This can be accessed when you try and log into the platform. Alternatively it can be accessed at https://offlinemode.etoro.com.

You can use this tool to view all open positions and to close open trades.
Once again, we apologise for the inconvenience and thank you for your patience as we do everything we can to resolve this issue as quickly as possible.

Sincerely,
The eToro Team
Feb 24, 07:51 UTC
Update - Teams are still working to resolved the incident.
Please note that you can use our Offline Trader Tool. This can be accessed when you try and log into the platform. Alternatively it can be accessed at https://offlinemode.etoro.com.

You can use this tool to view all open positions and to close open trades.
Once again, we apologise for the inconvenience and thank you for your patience as we do everything we can to resolve this issue as quickly as possible.

Sincerely,
The eToro Team
Feb 24, 07:30 UTC
Update - Teams are still working to resolved the incident.
Please note that you can use our Offline Trader Tool. This can be accessed when you try and log into the platform. Alternatively it can be accessed at https://offlinemode.etoro.com.

You can use this tool to view all open positions and to close open trades.
Once again, we apologise for the inconvenience and thank you for your patience as we do everything we can to resolve this issue as quickly as possible.

Sincerely,
The eToro Team
Feb 24, 07:11 UTC
Update - Teams are still working to resolved the incident.
Please note that you can use our Offline Trader Tool. This can be accessed when you try and log into the platform. Alternatively it can be accessed at https://offlinemode.etoro.com.

You can use this tool to view all open positions and to close open trades.
Once again, we apologise for the inconvenience and thank you for your patience as we do everything we can to resolve this issue as quickly as possible.

Sincerely,
The eToro Team
Feb 24, 06:28 UTC
Update - Teams are still working to resolved the incident.
Please note that you can use our Offline Trader Tool. This can be accessed when you try and log into the platform. Alternatively it can be accessed at https://offlinemode.etoro.com.

You can use this tool to view all open positions and to close open trades.
Once again, we apologise for the inconvenience and thank you for your patience as we do everything we can to resolve this issue as quickly as possible.

Sincerely,
The eToro Team
Feb 24, 05:40 UTC
Update - Teams are still working to resolved the incident.
Please note that you can use our Offline Trader Tool. This can be accessed when you try and log into the platform. Alternatively it can be accessed at https://offlinemode.etoro.com.

You can use this tool to view all open positions and to close open trades.
Once again, we apologise for the inconvenience and thank you for your patience as we do everything we can to resolve this issue as quickly as possible.

Sincerely,
The eToro Team
Feb 24, 04:23 UTC
Update - Teams are still working to resolved the incident.
Please note that you can use our Offline Trader Tool. This can be accessed when you try and log into the platform. Alternatively it can be accessed at https://offlinemode.etoro.com.

You can use this tool to view all open positions and to close open trades.
Once again, we apologise for the inconvenience and thank you for your patience as we do everything we can to resolve this issue as quickly as possible.

Sincerely,
The eToro Team
Feb 24, 03:11 UTC
Update - Teams are still working with Microsoft engineers to resolved the incident.
Please note that you can use our Offline Trader Tool. This can be accessed when you try and log into the platform. Alternatively it can be accessed at https://offlinemode.etoro.com.

You can use this tool to view all open positions and to close open trades.
Once again, we apologise for the inconvenience and thank you for your patience as we do everything we can to resolve this issue as quickly as possible.

Sincerely,
The eToro Team
Feb 24, 02:13 UTC
Update - Teams are still working with Microsoft engineers to resolved the incident.
Please note that you can use our Offline Trader Tool. This can be accessed when you try and log into the platform. Alternatively it can be accessed at https://offlinemode.etoro.com.

You can use this tool to view all open positions and to close open trades.
Once again, we apologise for the inconvenience and thank you for your patience as we do everything we can to resolve this issue as quickly as possible.

Sincerely,
The eToro Team
Feb 24, 01:16 UTC
Update - We sincerely apologise for the service disruptions on our platform. We are working with senior teams at Microsoft to resolve this issue as quickly as we can.
Please note that you can use our Offline Trader Tool. This can be accessed when you try and log into the platform. Alternatively it can be accessed at https://offlinemode.etoro.com.

You can use this tool to view all open positions and to close open trades.
Once again, we apologise for the inconvenience and thank you for your patience as we do everything we can to resolve this issue as quickly as possible.

Sincerely,
The eToro Team
Feb 23, 20:46 UTC
Update - We are continuing to work on a fix for this issue.
Feb 23, 20:09 UTC
Update - We are continuing to work on a fix for this issue.
Feb 23, 18:56 UTC
Update - We are continuing to work on a fix for this issue.
Feb 23, 17:58 UTC
Update - We have enabled our Offline Trading tool to provide a way to close your position in case the platform is unresponsive.
Please visit https://offlinemode.etoro.com/ to close your open position.
Feb 23, 17:56 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 23, 17:34 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 23, 17:11 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 23, 16:51 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 23, 16:37 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 23, 16:17 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 23, 15:32 UTC
Identified - The root cause of the issue has been identified and our developers are working to fix it.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Feb 23, 15:14 UTC
Credit-card provider planned maintenance
Completed - The scheduled maintenance has been completed.
Feb 24, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 04:00 UTC
Scheduled - Be aware that on 24.02.2021, Credit-card will undergo maintenance for 4 hours, starting at 04:00 GMT. During the time indicated, deposits might be declined, so please try again in few minutes

We apologize for any inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro team
Feb 18, 15:17 UTC
Feb 23, 2021
eToro platform may be unreachable for some Indonesian customers due to block from Indonesian ISPs
Resolved - Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Feb 23, 09:42 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 23, 08:01 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 22, 07:03 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 21, 06:20 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 19, 09:01 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 18, 08:02 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 17, 08:04 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 16, 07:14 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 15, 07:37 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 14, 08:52 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 12, 09:19 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 11, 08:20 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 10, 08:39 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 9, 13:32 UTC
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Feb 9, 12:53 UTC
Identified - The root cause of the issue has been identified and our developers are working to mitigate its effect.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Feb 8, 16:28 UTC
Feb 22, 2021
Login to the platform is currently unavailable
Resolved - Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Feb 22, 15:17 UTC
Monitoring - We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Feb 22, 14:46 UTC
Identified - The root cause of the issue has been identified and our developers are working to fix it.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Feb 22, 14:39 UTC
Feb 21, 2021
Feb 20, 2021

No incidents reported.

Feb 19, 2021
PayPal service - Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 08:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 04:03 UTC
Scheduled - Be aware that on 19/02, PayPal will undergo maintenance for 4 hours, starting at 04:00 GMT. During the time indicated, deposits might be declined, so please try again in few minutes

We apologize for any inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro team
Feb 18, 15:05 UTC
Feb 18, 2021
Delay in initiating trading actions for some of the customers
Resolved - Dear eToro Customers and Partners,
The issue has been resolved.
Some of the customers have experienced delay in open/close/edit position action.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Feb 18, 14:40 UTC
Deposit with some of the payment funds were unavailable
Resolved - Dear eToro Customers and Partners,
The issue has been resolved.
During this time, some of the customers were unable to deposit via some of the funds in the platform.
We apologise for the inconvenience and appreciate your understanding in this matter.


Sincerely,
The eToro Team
Feb 18, 07:12 UTC
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