Open eToro iOS app issue
Investigating - Please note that there is a technical issue with opening eToro app in iOS due to a worldwide issue on Apple's side.
Please use the eToro website platform.

More updates will be provided here.

We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Jul 10, 13:07 BST
Possible latency for loading etoro app in mobile
Update - We are continuing to work on a fix for this issue. Some of the users may experience this.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Jul 9, 13:04 BST
Identified - We have found the root cause for the issue and resolved it for Android.

We are continuing to work on a fix for iOS.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Jul 5, 07:22 BST
Login & Registration Operational
Login ? Operational
Registration ? Operational
Email verification ? Operational
eToro Connect ? Operational
Trading Operational
Manual trading - Real ? Operational
Manual trading - Virtual ? Operational
Automatic execution ? Operational
CopyTrading ? Operational
Platform Operational
Watchlist ? Operational
Portfolio - Real ? Operational
Portfolio - Virtual ? Operational
Portfolio - History ? Operational
Feeds ? Operational
Discovery ? Operational
Stats ? Operational
Charts ? Operational
Notifications ? Operational
Account verification ? Operational
Popular Investors Dashboard ? Operational
eToro Club Dashboard ? Operational
Wallet ? Operational
Payments Operational
Credit cards Operational
PayPal Operational
Wire transfer Operational
More ? Operational
Withdrawal Operational
Deposit Operational
APIs ? Operational
Website ? Operational
Affiliates portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 10, 2020

Unresolved incident: Open eToro iOS app issue.

Jul 9, 2020
New clients may experience an issue to deposit funds using credit card
Resolved - Dear eToro Customers and Partners,
The "new clients may experience an issue to deposit funds using a credit card" issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Jul 9, 17:47 BST
Identified - The root cause of the issue has been identified and our developers are working to fix it.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Jul 9, 13:07 BST
Investigating - Please note that we currently new clients may experience an issue to deposit funds using credit card.
Our team is working hard to resolve the issue.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Jul 9, 13:03 BST
Jul 8, 2020
Trading actions are partially unavailable
Resolved - Dear eToro Customers and Partners,
The trading actions issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Jul 8, 18:57 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 18:44 BST
Investigating - Please note that we currently have technical issues with one of eToro’s services. Our team is working hard to resolve the issue. We appreciate your understanding and apologise for the inconvenience. Sincerely, The eToro Team
Jul 8, 18:22 BST
Jul 7, 2020
User stats showing incorrectly
Resolved - Dear eToro Customers and Partners,
The User stats showing incorrectly issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Jul 7, 19:34 BST
Identified - The root cause of the issue has been identified and our developers are working to fix it.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Jul 7, 15:17 BST
Jul 6, 2020

No incidents reported.

Jul 5, 2020
Wallet is currently unavailable
Resolved - Dear eToro Customers and Partners,
The login to wallet issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Jul 5, 12:10 BST
Investigating - Please note that we currently have technical issues with one of eToro’s services.
Our team is working hard to resolve the issue.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Jul 5, 11:36 BST
Jul 4, 2020

No incidents reported.

Jul 3, 2020
New Australian clients may experience an issue to deposit funds
Resolved - Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Jul 3, 13:21 BST
Identified - The root cause of the issue has been identified and our developers are working to fix it.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Jul 3, 12:52 BST
Investigating - We are experiencing a temporary issue with our deposit service for Australian clients.
We apologize for the inconvenience and appreciate your patience as we work on resolving it as quickly as possible
Jul 3, 12:52 BST
Jul 2, 2020
Possible latency for loading etoro app in mobile
Resolved - Dear eToro Customers and Partners,
The latency for loading etoro app in mobile issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Jul 2, 17:13 BST
Update - We are continuing to work on a fix for iOS.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Jun 30, 12:34 BST
Update - We have found the root cause for the issue and resolved it for Android.

We are continuing to work on a fix for iOS.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Jun 25, 06:53 BST
Update - We are continuing to work on a fix for this issue.
We will provide more updates here.
We appreciate your understanding and apologize for the inconvenience.
Jun 21, 12:15 BST
Update - We are continuing to work on a fix for this issue.
We will provide more updates here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Jun 15, 15:09 BST
Identified - Please be aware that we have identified the reason for the issue.
During this time you may experience latency while loading the app for iOS users.
We are continuing to investigate this issue. You will be notified once it is resolved.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Jun 14, 17:37 BST
User stats showing incorrectly
Resolved - Dear eToro Customers and Partners,
The User stats showing incorrectly issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Jul 2, 16:43 BST
Update - We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Jul 2, 16:35 BST
Identified - The root cause of the issue has been identified and our developers are working to fix it.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Jul 2, 15:20 BST
Jul 1, 2020

No incidents reported.

Jun 30, 2020
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020
Chart statistics stuck
Resolved - We are pleased to inform you that the problem that caused the chart statistics. to be temporarily unavailable has been resolved.

We will monitor this issue for the next 24 hours to ensure it is addressed for all customers and completely resolved.

We appreciate your understanding and apologise for the inconvenience.


Sincerely,
The eToro Team
Jun 27, 08:01 BST
Identified - We have identified the reason for the issue.
The statistical data is being rebuilt
You will be notified as soon as it is resolved.

We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Jun 26, 15:49 BST
Investigating - Please note that we currently have technical issues with chart statistics.
Our team is working hard to resolve the issue.

We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Jun 26, 15:02 BST
Jun 26, 2020
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