eToro Status

eToro

Web links redirection errors - Investigating

Identified - Hello
The root cause of the problem has been identified and our engineering team is hard at work to resolve it.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Dec 07, 2022 - 19:32 UTC

Update - Hello,
Please note that we are currently experiencing technical issues with one of eToro’s services.
Our engineering team is working hard to resolve the issue.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Dec 07, 2022 - 12:05 UTC

Investigating - Hello,
Please note that we are currently experiencing technical issues with one of eToro’s services.
Our engineering team is working hard to resolve the issue.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Dec 07, 2022 - 12:04 UTC

Some customers receive blank page on positions news feed in iPhone

Registration Operational

Email verification Operational

eToro Connect Operational

Trading Operational

Manual trading - Real Operational

Manual trading - Virtual Operational

Automatic execution Operational

CopyTrading Operational

eToro Platform Degraded Performance

Watchlist Operational

Portfolio - Real Operational

Portfolio - Virtual Operational

Portfolio - History Operational

Feeds Degraded Performance

Discovery Operational

Stats Operational

Charts Operational

Notifications Operational

Account verification Operational

Popular Investors Dashboard Operational

eToro Club Dashboard Operational

Rates Operational

eToro Money Operational

Cash Account Operational

Debit Card Operational

Crypto Wallets Operational

Payments Operational

Credit cards Operational

PayPal Operational

Wire transfer Operational

More Operational

Withdrawal Operational

Deposit Operational

APIs Operational

Website Operational

Affiliates portal Major Outage

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

3rd Party provider maintenance Dec 11, 2022 00:00-02:00 UTC

To consistently ensure that you have the latest features and capabilities at your fingertips, both eToro and our third party partners perform periodic upgrades to our system.

One of our 3rd party partners will undergo maintenance on Sunday, 11th December 2022, between 01:00 - 03:00 am CET.

During this window, there will be a delay in incoming and outgoing payments until after the duration of the maintenance. Some payments may be unsuccessful during the maintenance window, and will need to be re-executed after its duration.

We apologise for any inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Posted on Nov 30, 2022 - 05:54 UTC

3rd Party provider maintenance Dec 14, 2022 02:00-04:00 UTC

To consistently ensure that you have the latest features and capabilities at your fingertips, both eToro and our third party partners perform periodic upgrades to our system.

One of our 3rd party partners will undergo maintenance on December 14th, from 2:00 am until 4:00 am GMT.

During this window, there will be a 30 minute downtime for all eToro Money card transactions.

We apologise for any inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Posted on Dec 08, 2022 - 12:35 UTC

3rd Party provider maintenance Jan 15, 2023 00:00-02:00 UTC

To consistently ensure that you have the latest features and capabilities at your fingertips, both eToro and our third party partners perform periodic upgrades to our system.

One of our 3rd party partners will undergo maintenance on Sunday 15th January, between 01:00 - 03:00 am CET.

During this window, there will be a delay in incoming and outgoing payments until after the duration of the maintenance. Some payments may be unsuccessful during the maintenance window, and will need to be re-executed after its duration.

We apologise for any inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Posted on Nov 30, 2022 - 05:55 UTC

Past Incidents

Dec 8, 2022

No incidents reported today.

Dec 7, 2022

Unresolved incidents: Web links redirection errors - Investigating, Some customers receive blank page on positions news feed in iPhone.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

3rd Party provider maintenance

Completed - The scheduled maintenance has been completed.
Dec 2, 04:15 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 03:30 UTC

Scheduled - To consistently ensure that you have the latest features and capabilities at your fingertips, both eToro and our third party partners perform periodic upgrades to our system.

One of our 3rd party partners will undergo maintenance on December 2nd, from 4:30 am until 5:15 am CET.

During this window, there will be a delay in incoming and outgoing payments until after the duration of the maintenance. Additionally, some payments may be unsuccessful during the maintenance window, and will need to be re-executed after its duration.

We apologise for any inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Dec 1, 12:35 UTC

Dec 1, 2022

No incidents reported.

Nov 30, 2022

Customers might experience problems with transactions from eToro eMoney

Resolved - Dear eToro Customers and Partners,
The incident has been resolved.
We apologize for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Nov 30, 14:46 UTC

Update - Please note that there is a problem with our 3rd party provider affecting eToro eMoney transactions
Their engineers are working hard to resolve this problem and we keep receiving updates until it will be resolved

We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Nov 30, 13:15 UTC

Investigating - Please note that there is a problem with our 3rd party provider affecting eToro eMoney transactions
Their engineers are working hard to resolve this problem and we keep receiving updates until it will be resolved

We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Nov 30, 13:12 UTC

Customers might experience problems with debit card payments

Monitoring - Hello,
The provider have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Nov 30, 14:15 UTC

Investigating - Please note that there is a problem with our 3rd party provider affecting debit card payments
Their engineers are working hard to resolve this problem and we keep receiving updates until it will be resolved.

We appreciate your understanding and apologize for the inconvenience.
Nov 30, 13:43 UTC

Nov 29, 2022

No incidents reported.

Nov 28, 2022

Customers could open positions or Copy-trade - Monitoring

Update - Hello,
We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Nov 27, 16:24 UTC

Monitoring - Hello,
We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Nov 27, 16:21 UTC

Nov 27, 2022

Some customers might experience problems with deposits and withdraws - Investigating

Nov 26, 2022

No incidents reported.

Nov 25, 2022

Nov 24, 2022

No incidents reported.