BTC positions are pending for closure for some customers

Incident Report for eToro

Resolved

Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team

Posted Jan 08, 2021 - 11:43 UTC

Identified

The root cause of the issue has been identified and our developers are working to fix it.
Some customers may see "pending close" message next to the position.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team

Posted Jan 08, 2021 - 10:08 UTC

This incident affected: Trading (Manual trading - Real).