Credit cards deposit processing failures for some customers

Incident Report for eToro

Resolved

Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team

Posted May 01, 2021 - 06:39 UTC

Monitoring

We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team

Posted May 01, 2021 - 05:34 UTC

Identified

The root cause of the issue has been identified and our developers are working to fix it.
There is a problem with a 3rd party provider that is making some of our deposits fail.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team

Posted Apr 30, 2021 - 23:15 UTC

This incident affected: Payments (Deposit).