Dear eToro Customers and Partners,
The incident has been resolved.
We apologize for the inconvenience and appreciate your understanding in this matter.
Sincerely,
The eToro Team
Posted Aug 01, 2022 - 16:22 UTC
Monitoring
Update:
Our engineers have implemented a solution to resolve the issue, and will be monitoring it for the next hours to make sure it is successfully resolved.
We appreciate your understanding and apologize for the inconvenience.
Sincerely,
The eToro Team
Posted Aug 01, 2022 - 15:54 UTC
Update
Update: A fix is being applied to the system. Additional information will be provided as soon as possible. We appreciate your understanding and apologize for the inconvenience.
Sincerely, The eToro Team
Posted Aug 01, 2022 - 15:10 UTC
Identified
Update:
The root cause of the issue has been identified and our developers are working to fix it.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologize for the inconvenience.
Sincerely,
The eToro Team
Posted Aug 01, 2022 - 14:37 UTC
Investigating
Hello, We are currently experiencing technical issues with our platform which may prevent some clients from opening or closing positions. We have activated our offline tool, which will allow you to manage your active positions at this time. The offline tool can be accessed through: https://offlinemode.etoro.com/ We are doing our best to resolve the situation as quickly as possible and we apologize for any inconvenience this may cause.
Sincerely, The eToro Team
Posted Aug 01, 2022 - 14:21 UTC
This incident affected: Trading (Manual trading - Real).