Several instruments couldn't be traded

Incident Report for eToro

Resolved

Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team

Posted Oct 27, 2020 - 12:54 UTC

Update

We are continuing to work on a fix for this issue.
Currently there is an issue only with FSJ and PSH instruments.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team

Posted Oct 27, 2020 - 12:32 UTC

Update

We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team

Posted Oct 27, 2020 - 12:20 UTC

Identified

The root cause of the issue has been identified and our developers are working to fix it.
The instruments are -
CPI, DMGT, MGAM, SNR, FSJ, SHI, JLG, ESNTL, PLI, CKN, ASCL, REDD, VSVS, SMP, SAFE, TEP, TALK, INDV, SPI, TED, CARD, MCS, GNS, NOG, CNE, GSS, PSH, IPO, RHIM, PIN, DGN, GLO, XS6R.L, XCX5.L, INTER.NV, MMT.PA, TKTT.PA, CMCX, MAERBc CO

Additional information will be provided as soon as possible.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team

Posted Oct 27, 2020 - 11:46 UTC

This incident affected: Trading (Manual trading - Real).