Some clients may fail identity verification due to 3rd party provider technical issue

Incident Report for eToro

Resolved

Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team

Posted Jun 23, 2021 - 20:07 UTC

Identified

The root cause of the issue has been identified and the 3rd party provider was informed.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team

Posted Jun 23, 2021 - 17:25 UTC

This incident affected: eToro Platform (Account verification).