Deposit is unavailable

Incident Report for eToro

Resolved

Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Posted Nov 02, 2020 - 16:48 UTC

Monitoring

We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Posted Nov 02, 2020 - 16:02 UTC

Update

We are continuing to work on a fix for this issue.
Posted Nov 02, 2020 - 15:55 UTC

Update

The root cause of the issue has been identified and our developers are working to fix it.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Posted Nov 02, 2020 - 15:54 UTC

Update

We are continuing to work on a fix for this issue.
Posted Nov 02, 2020 - 15:53 UTC

Update

We are continuing to work on a fix for this issue.
Posted Nov 02, 2020 - 15:33 UTC

Identified

The root cause of the issue has been identified and our developers are working to fix it.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Posted Nov 02, 2020 - 15:31 UTC
This incident affected: Payments (Deposit).