The balance in the eToro Money App is incorrect for some customers

Incident Report for eToro

Resolved

Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Posted Feb 28, 2022 - 14:28 UTC

Update

The root cause of the issue has been identified and we are following the status of the third party vendor.
We will provide additional information as soon as possible,
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Posted Feb 28, 2022 - 12:29 UTC

Identified

The root cause of the issue has been identified and we are following the status of the third party vendor.
We will provide additional information as soon as possible,
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Posted Feb 28, 2022 - 11:18 UTC
This incident affected: eToro Money (Cash Account).