Some positions wrongly triggered by TP / SL

Incident Report for eToro

Resolved

Dear eToro Customers and Partners,
The incident has been resolved.
We apologize for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team

Posted Mar 05, 2024 - 10:57 UTC

Investigating

Hello All,
We've detected the following issue in production and are currently investigating

Issue:
Cryptos wrongly triggered by TP

Impact:
At least 15 cases incoming so far

Team assigned:
T3, Trading

An update will be provided within 3 hours or with significant updates

Posted Mar 04, 2024 - 13:10 UTC

This incident affected: Trading (Manual trading - Real, Manual trading - Virtual, Automatic execution, CopyTrading).