Some inbound and outbound payments from/to eToro Money are not reflected in balance

Incident Report for eToro

Resolved

Dear eToro Money Customers,

The issue has been resolved.

We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Posted Feb 18, 2025 - 06:58 UTC

Investigating

Dear eToro Money Customers,

We are currently experiencing a technical issue due to a third-party provider affecting inbound and outbound transfers. While funds sent from eToro Money accounts have been deducted, they have not yet been reflected in recipient bank balances. Additionally, funds sent to eToro Money accounts are not appearing in balances as expected.

Our team is working closely with our partners to resolve this issue as quickly as possible. We appreciate your patience and will provide updates as soon as we have more information.

Thank you for your understanding.

Sincerely,
The eToro Team
Posted Feb 17, 2025 - 12:23 UTC
This incident affected: eToro Money (Cash Account).
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