Some customers failed to deposit funds via online banking

Incident Report for eToro

Resolved

Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team

Posted Dec 23, 2020 - 09:02 UTC

Update

We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team

Posted Dec 23, 2020 - 08:28 UTC

Identified

Dear eToro Customers and Partners,
Due to a technical problem on payment service provider side, some deposit attempts are failing for customers.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team

Posted Dec 23, 2020 - 06:55 UTC

This incident affected: Payments (Deposit).