Incorrect display on China Union Pay Cashout cashier in simplified Chinese

Incident Report for eToro

Resolved

Dear eToro Customers and Partners,

The Incorrect display on China Union Pay Cashout cashier in simplified Chinese issue has been resolved.
We apologize for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team

Posted Jul 17, 2020 - 17:04 UTC

Identified

The root cause of the issue has been identified and our developers are working to fix it. The field for bank account number is wrongly translated as "bank name". Traditional Chinese and English are showing correctly (screenshots below).
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team

Posted Jul 17, 2020 - 15:08 UTC

This incident affected: Payments (More).