Deposit via Credit Cards was unavailable

Incident Report for eToro

Resolved

Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Posted Oct 13, 2020 - 07:08 UTC

Update

We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Posted Oct 13, 2020 - 06:31 UTC

Update

We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Posted Oct 13, 2020 - 05:43 UTC

Update

We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Posted Oct 13, 2020 - 04:41 UTC

Identified

We have identified the root cause and our developers are working to fix it.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Posted Oct 13, 2020 - 01:08 UTC

Investigating

Please note that we currently have technical issues depositing with Credit Card method on the platform.
Our team is working hard to resolve the issue.
Please use a different deposit method until the issue resolved
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Posted Oct 12, 2020 - 22:46 UTC
This incident affected: Payments (Credit cards).