Customer may experience failures during Know Your Customers process for an old version of Etoro App

Incident Report for eToro

Resolved

Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team
Posted Oct 14, 2021 - 14:33 UTC

Identified

We are continuing to work on a fix for this issue.
We suggest to update the App to the latest version.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Posted Oct 14, 2021 - 13:58 UTC

Update

We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Posted Oct 14, 2021 - 13:01 UTC

Investigating

We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team
Posted Oct 14, 2021 - 11:02 UTC

Identified

The root cause of the issue has been identified and our developers are working to fix it.
We suggest to update the App to the latest version.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team
Posted Oct 14, 2021 - 09:48 UTC
This incident affected: eToro Platform (Account verification).