Deposits via "Local Online Banking" may show wrong deposited sum for East Asian clients

Incident Report for eToro

Resolved

Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team

Posted Jan 06, 2021 - 09:32 UTC

Update

We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team

Posted Jan 06, 2021 - 09:19 UTC

Update

We are continuing to work on a fix for this incident

Posted Jan 06, 2021 - 07:58 UTC

Identified

The root cause of the issue has been identified and our developers are working to fix it.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team

Posted Jan 06, 2021 - 07:03 UTC

This incident affected: Payments (Deposit).