Deposit is not available for some customers

Incident Report for eToro

Resolved

Dear eToro Customers and Partners,
The issue has been resolved.
We apologise for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team

Posted Feb 07, 2021 - 13:29 UTC

Update

We are continuing to work on a fix for this issue.
More updates will be provided here.
We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team

Posted Feb 07, 2021 - 13:18 UTC

Identified

The root cause of the issue has been identified and our developers are working to fix it.
During this time, customers may receive an error when trying to deposit.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team

Posted Feb 07, 2021 - 12:59 UTC

This incident affected: Payments (Deposit).