3rd Party provider technical issue

Incident Report for eToro

Resolved

Dear Crypto Wallet Customers,

The issue has been resolved.

We apologize for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team

Posted Sep 10, 2024 - 10:46 UTC

Investigating

Due to a technical issue with our service provider, all outbound payments from eToro Money EU and UK display as "Pending" on the app. Please do not re-initiate the same payment. The instruction has been received, and will eventually be executed.

We appreciate your understanding and apologize for the inconvenience.

Sincerely,
The eToro Team

Posted Sep 10, 2024 - 08:52 UTC

This incident affected: eToro Money (Fast Transfer (Online Banking)).