Duplicate positions open for some customers

Incident Report for eToro

Resolved

Dear eToro Customers and Partners,
The issue has been resolved.
We apologies for the inconvenience and appreciate your understanding in this matter.

Sincerely,
The eToro Team

Posted Dec 21, 2021 - 19:16 UTC

Identified

Currently, some customers may encounter a problem when opening a position and see it twice in the Portfolio.
The root cause of the issue has been identified and our developers are working to fix it.
Additional information will be provided as soon as possible.
We appreciate your understanding and apologise for the inconvenience.

Sincerely,
The eToro Team

Posted Dec 21, 2021 - 18:01 UTC

This incident affected: Trading (Manual trading - Real).