tag:status.etoro.com,2005:/historyeToro Status - Incident History2024-03-29T03:54:44ZeTorotag:status.etoro.com,2005:Incident/203888492024-03-28T15:32:30Z2024-03-28T15:32:30ZTrading actions are partially unavailable for US customers<p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>15:32</var> UTC</small><br><strong>Monitoring</strong> - Hello,<br />We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>15:09</var> UTC</small><br><strong>Investigating</strong> - We are experiencing a temporary issue with our Trading actions (Trade, Buy, Sell) for Equities, affecting only US customers.<br />We apologize for the inconvenience and appreciate your patience as we work on resolving it as quickly as possible</p>tag:status.etoro.com,2005:Incident/202889562024-03-20T06:00:56Z2024-03-20T06:00:56Z3rd Party provider maintenance<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>07:43</var> UTC</small><br><strong>Scheduled</strong> - To consistently ensure that you have the latest features and capabilities at your fingertips, both eToro and our third party partners perform periodic upgrades to our system. <br /><br />One of our 3rd party partners will undergo maintenance on Wednesday, March 20, from 05:00 AM GMT for a short period.<br /><br />During this window, there will be a delay in incoming and outgoing payments for eToro Money users in Europe, until after the maintenance has been completed. <br /><br />Additionally, payments may also be unsuccessful during the maintenance window, and will need to be re-executed after its duration.<br /><br />We apologize for any inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely,<br />The eToro team</p>tag:status.etoro.com,2005:Incident/202339352024-03-17T03:00:56Z2024-03-17T03:00:56Z3rd Party provider maintenance<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>13:56</var> UTC</small><br><strong>Scheduled</strong> - To consistently ensure that you have the latest features and capabilities at your fingertips, both eToro and our third party partners perform periodic upgrades to our system. <br /><br />One of our 3rd party partners will undergo maintenance on Sunday, March 17, from 02:00 AM to 03:00 AM (GMT).<br /><br />During this window, there will be a delay in outgoing payments for eToro Money users in Europe, until after the maintenance has been completed. <br /><br />Additionally, incoming payments may be unsuccessful during the maintenance window, and will need to be re-executed after its duration.<br /><br />We apologize for any inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely,<br />The eToro team</p>tag:status.etoro.com,2005:Incident/202229452024-03-13T14:55:56Z2024-03-13T14:55:56ZScheduled Maintenance<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>14:55</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>14:26</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>13:55</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>08:40</var> UTC</small><br><strong>Scheduled</strong> - Please note that the Ethereum $ETH blockchain will undergo a scheduled network upgrade (“Dencun”). <br /><br />The upgrade is estimated to take place on March 13th 2024, at epoch #2,695,682, at approximately 13:55 UTC and should last for a short period. <br /><br />eToro Money crypto wallet send services for $ETH will not be available for one hour prior to as well as during the fork. <br /><br />Coin transfer services for $ETH may not be fully available for 3 hours prior to as well as during the fork, and coin transfer requests will be delayed until the upgrade has completed, and the network deemed stable. <br /><br />Additionally, send services for ERC-20 tokens will not be available for this period. <br /><br />Accessing and trading of $ETH are not expected to be affected unless we deem the upgraded network unstable. If this occurs, $ETH trading services will be disabled until the network stabilizes.</p>tag:status.etoro.com,2005:Incident/201569432024-03-05T10:57:06Z2024-03-05T10:57:06ZSome positions wrongly triggered by TP / SL<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:57</var> UTC</small><br><strong>Resolved</strong> - Dear eToro Customers and Partners,<br />The incident has been resolved.<br />We apologize for the inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>13:10</var> UTC</small><br><strong>Investigating</strong> - Hello All,<br />We've detected the following issue in production and are currently investigating<br /><br />Issue:<br />Cryptos wrongly triggered by TP<br /><br />Impact:<br />At least 15 cases incoming so far<br /><br />Team assigned:<br />T3, Trading <br /><br />An update will be provided within 3 hours or with significant updates</p>tag:status.etoro.com,2005:Incident/200788042024-02-26T16:28:39Z2024-02-26T16:28:39Z319 - EuroNatGas is not available for trading - Investigating<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>16:28</var> UTC</small><br><strong>Resolved</strong> - Fix was deployed and fix has been confirmed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>13:45</var> UTC</small><br><strong>Investigating</strong> - Hello,<br />Please note that we are currently experiencing incorrect execution price for 319 - EuroNatGas. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p>tag:status.etoro.com,2005:Incident/200302812024-02-20T16:49:59Z2024-02-20T16:49:59ZCustomers are unable to see Home option on eToro platform<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>16:49</var> UTC</small><br><strong>Resolved</strong> - Dear eToro Customers and Partners,<br />The incident has been resolved.<br />We apologize for the inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>15:46</var> UTC</small><br><strong>Investigating</strong> - Hello,<br />Please note that we are currently experiencing technical issues with one of eToro’s services. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p>tag:status.etoro.com,2005:Incident/199902632024-02-18T07:10:52Z2024-02-18T07:10:52ZDegraded performance incident - Investigating<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>07:10</var> UTC</small><br><strong>Resolved</strong> - Dear Crypto Wallet Customers,<br />The issue has been resolved.<br />We apologise for the inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely,<br />The eToro Team</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>Update</strong> - Dear Crypto Wallet Customers,<br />Please note that we currently have technical issues with one of the Crypto Wallet services.<br />Our engineers are working hard to resolve this problem.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely,<br />The eToro Team</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>08:56</var> UTC</small><br><strong>Investigating</strong> - Hello,<br />Please note that we are currently experiencing technical issues with one of eToro’s services. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p>tag:status.etoro.com,2005:Incident/199682022024-02-13T19:28:03Z2024-02-13T19:28:03ZThe user Charts are not visible on the platform<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>19:28</var> UTC</small><br><strong>Resolved</strong> - Dear eToro Customers and Partners,<br />The incident has been resolved.<br />We apologize for the inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>17:11</var> UTC</small><br><strong>Update</strong> - Hello,<br />Please note that we are currently experiencing technical issues with one of eToro’s services. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>17:09</var> UTC</small><br><strong>Investigating</strong> - Hello,<br />Please note that we are currently experiencing technical issues with one of eToro’s services. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p>tag:status.etoro.com,2005:Incident/199655162024-02-12T14:49:44Z2024-02-12T14:49:44ZLogin to the platform is down<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>14:49</var> UTC</small><br><strong>Resolved</strong> - Dear eToro Customers and Partners,<br />The incident has been resolved.<br />We apologize for the inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>10:23</var> UTC</small><br><strong>Investigating</strong> - Hello,<br />Please note that we are currently experiencing technical issues with one of eToro’s services. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p>tag:status.etoro.com,2005:Incident/199604192024-02-11T15:00:57Z2024-02-11T15:00:57ZCandles are not visible on the platform<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Resolved</strong> - Dear eToro Customers and Partners,<br />The incident has been resolved.<br />We apologize for the inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>14:02</var> UTC</small><br><strong>Monitoring</strong> - Hello,<br />We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>13:40</var> UTC</small><br><strong>Investigating</strong> - Hello,<br />Please note that we are currently experiencing technical issues with one of eToro’s services. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>13:37</var> UTC</small><br><strong>Identified</strong> - Hello<br />The root cause of the problem has been identified and our engineering team is hard at work to resolve it.<br />Additional information will be provided as soon as possible.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>11:52</var> UTC</small><br><strong>Monitoring</strong> - Hello,<br />We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>11:24</var> UTC</small><br><strong>Update</strong> - Hello,<br />Please note that we are currently experiencing technical issues with one of eToro’s services. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>11:23</var> UTC</small><br><strong>Investigating</strong> - Hello,<br />Please note that we are currently experiencing technical issues with one of eToro’s services. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p>tag:status.etoro.com,2005:Incident/198501482024-01-28T11:18:10Z2024-01-28T11:18:10ZTrading actions are partially unavailable - Virtual Environment<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>11:18</var> UTC</small><br><strong>Resolved</strong> - Dear eToro Customers and Partners,<br />The incident has been resolved.<br />We apologize for the inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>10:55</var> UTC</small><br><strong>Update</strong> - We are experiencing a temporary issue with our Trading actions (Trade, Buy, Sell) in the Virtual Environment<br />Trading in the main platform is working as expected.<br />We apologize for the inconvenience and appreciate your patience as we work on resolving it as quickly as possible</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>10:47</var> UTC</small><br><strong>Update</strong> - We are experiencing a temporary issue with our Trading actions (Trade, Buy, Sell) in the Virtual Environment<br />We apologize for the inconvenience and appreciate your patience as we work on resolving it as quickly as possible</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>10:29</var> UTC</small><br><strong>Identified</strong> - We are experiencing a temporary issue with our Trading actions (Trade, Buy, Sell).<br />We apologize for the inconvenience and appreciate your patience as we work on resolving it as quickly as possible</p>tag:status.etoro.com,2005:Incident/197814632024-01-21T14:39:20Z2024-01-21T14:39:20ZSome customers might not be able to log in to eToro platform<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>14:39</var> UTC</small><br><strong>Resolved</strong> - Dear eToro Customers and Partners,<br />The incident has been resolved.<br />We apologize for the inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>07:53</var> UTC</small><br><strong>Monitoring</strong> - Hello,<br />We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>07:02</var> UTC</small><br><strong>Update</strong> - Hello,<br />Please note that we are currently experiencing technical issues with one of eToro’s services. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>Update</strong> - Hello,<br />Please note that we are currently experiencing technical issues with one of eToro’s services. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>05:54</var> UTC</small><br><strong>Update</strong> - Hello,<br />Please note that we are currently experiencing technical issues with one of eToro’s services. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>05:22</var> UTC</small><br><strong>Investigating</strong> - Hello,<br />Please note that we are currently experiencing technical issues with one of eToro’s services. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p>tag:status.etoro.com,2005:Incident/196907202024-01-18T03:00:35Z2024-01-18T03:00:35Z3rd Party provider maintenance<p><small>Jan <var data-var='date'>18</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>18:41</var> UTC</small><br><strong>Scheduled</strong> - One of our 3rd party partners will undergo maintenance on January 17th between 22:00 GMT and 03:00 GMT. During this maintenance window, there is expected to be a short period of downtime of up to two minutes, during which your eToro card may not be functional. <br /><br />We recommend that you retry card transactions, or have another card with you during this timeframe. <br /><br />Additionally, inbound and outgoing bank payments may be unsuccessful during the maintenance window. Customers are advised to try again after 30 minutes.</p>tag:status.etoro.com,2005:Incident/196031472024-01-03T16:07:39Z2024-01-03T16:07:39ZSome customers might not be able to log in to the Money application<p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>16:07</var> UTC</small><br><strong>Resolved</strong> - Dear eToro Customers and Partners,<br />The incident has been resolved.<br />We apologize for the inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>15:37</var> UTC</small><br><strong>Investigating</strong> - Hello,<br />Please note that we are currently experiencing technical issues with one of eToro’s services. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p>tag:status.etoro.com,2005:Incident/193360122023-12-15T10:47:09Z2023-12-15T10:47:09ZDegraded performance incident - Resolved<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>10:47</var> UTC</small><br><strong>Resolved</strong> - Dear eToro Customers and Partners,<br />The incident has been resolved.<br />We apologize for the inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:35</var> UTC</small><br><strong>Update</strong> - Hello,<br />Please note that we are currently experiencing technical issues with one of eToro’s services. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>16:31</var> UTC</small><br><strong>Investigating</strong> - Hello,<br />Please note that we are currently experiencing technical issues with one of eToro’s services. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p>tag:status.etoro.com,2005:Incident/194394332023-12-14T17:40:58Z2023-12-14T17:40:58ZDegraded performance incident - Resolved<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>17:40</var> UTC</small><br><strong>Resolved</strong> - Dear eToro Customers and Partners,<br />The incident has been resolved.<br />We apologize for the inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>16:50</var> UTC</small><br><strong>Monitoring</strong> - Hello,<br />We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>15:57</var> UTC</small><br><strong>Investigating</strong> - Hello,<br />Please note that we are currently experiencing technical issues with one of eToro’s services. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p>tag:status.etoro.com,2005:Incident/192347662023-12-12T06:30:00Z2023-12-12T06:30:00Z3rd Party provider maintenance<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>14:58</var> UTC</small><br><strong>Scheduled</strong> - To consistently ensure that you have the latest features and capabilities at your fingertips, both eToro and our third party partners perform periodic upgrades to our system. <br /><br />One of our 3rd party partners will undergo maintenance on Tuesday December 12, 2023 between 05:00 am - 06:30 am.<br /><br />During this window, inbound and outgoing bank payments for eToro Money users in the UK may be unsuccessful. Customers are advised to try again once the maintenance has been completed.<br /><br />We apologise for any inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely,<br />The eToro team</p>tag:status.etoro.com,2005:Incident/193071702023-12-07T10:32:40Z2023-12-07T10:32:40ZDegraded performance incident - Resolved<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>10:32</var> UTC</small><br><strong>Resolved</strong> - Dear eToro Customers and Partners,<br />The incident has been resolved.<br />We apologize for the inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>06:45</var> UTC</small><br><strong>Identified</strong> - Hello<br />The root cause of the problem has been identified and our engineering team is hard at work to resolve it.<br />Additional information will be provided as soon as possible.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p>tag:status.etoro.com,2005:Incident/193300862023-12-05T09:12:11Z2023-12-05T09:12:11ZTest<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:12</var> UTC</small><br><strong>Resolved</strong> - Test</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>09:11</var> UTC</small><br><strong>Investigating</strong> - Tes</p>tag:status.etoro.com,2005:Incident/192581812023-12-01T12:05:30Z2023-12-04T15:13:07ZDegraded performance incident - Resolved<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>12:05</var> UTC</small><br><strong>Resolved</strong> - Dear eToro Customers and Partners,<br />The incident has been resolved.<br />We apologize for the inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>10:52</var> UTC</small><br><strong>Update</strong> - Hello,<br />We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>10:49</var> UTC</small><br><strong>Update</strong> - Hello,<br />We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>10:33</var> UTC</small><br><strong>Monitoring</strong> - Hello,<br />We have implemented a solution to resolve the issue, and will monitor it for the next hours to make sure it is successfully resolved.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>10:21</var> UTC</small><br><strong>Update</strong> - Hello,<br />Please note that we are currently experiencing technical issues with one of eToro’s services. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>10:19</var> UTC</small><br><strong>Investigating</strong> - Hello,<br />Please note that we are currently experiencing technical issues with one of eToro’s services. <br />Our engineering team is working hard to resolve the issue.<br />We appreciate your understanding and apologize for the inconvenience.<br /><br />Sincerely, <br />The eToro Team</p>tag:status.etoro.com,2005:Incident/192273212023-11-29T06:00:35Z2023-11-29T06:00:35Z3rd Party provider maintenance<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>15:57</var> UTC</small><br><strong>Scheduled</strong> - To consistently ensure that you have the latest features and capabilities at your fingertips, both eToro and our third party partners perform periodic upgrades to our system. <br /><br />One of our 3rd party partners will undergo maintenance on Wednesday, 29th November 5:00 AM (GMT)for a short period.<br /><br />During this window, there will be a delay in outgoing payments for eToro Money users in Europe, until after the maintenance has been completed. <br /><br />Additionally, incoming payments may be unsuccessful during the maintenance window, and will need to be re-executed after its duration.<br /><br />We apologise for any inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely,<br />The eToro team</p>tag:status.etoro.com,2005:Incident/191372592023-11-29T04:01:08Z2023-11-29T04:01:08Z3rd Party provider maintenance<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>04:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>13:08</var> UTC</small><br><strong>Scheduled</strong> - To consistently ensure that you have the latest features and capabilities at your fingertips, both eToro and our third party partners perform periodic upgrades to our system. <br /><br />One of our 3rd party partners will undergo maintenance on November 29, 2023, between 02:00 and 04:00 am GMT. During this maintenance window, there is expected to be a short period of downtime of up to thirty minutes, during which your eToro card may not be functional. <br /><br />We apologise for any inconvenience in the event that downtime does occur, and appreciate your understanding in this matter.<br /><br />Sincerely,<br />The eToro Team</p>tag:status.etoro.com,2005:Incident/191857482023-11-26T12:00:24Z2023-11-26T12:00:24Z3rd Party provider maintenance<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>08:09</var> UTC</small><br><strong>Scheduled</strong> - To consistently ensure that you have the latest features and capabilities at your fingertips, both eToro and our third party partners perform periodic upgrades to our system. <br /><br />One of our 3rd party partners will undergo maintenance on November 26, 2023 from 09:30 am until 12:00 pm UTC. During this window, it will not be possible to send Cardano (ADA) from the eToro Money crypto wallet to an external wallet or blockchain address.<br /><br />We apologise for any inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely,<br />The eToro team</p>tag:status.etoro.com,2005:Incident/191160362023-11-14T10:53:34Z2023-11-14T10:53:34ZWithdrawals is currently unavailable<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>10:53</var> UTC</small><br><strong>Resolved</strong> - Dear eToro Customers and Partners,<br />The incident has been resolved.<br />We apologize for the inconvenience and appreciate your understanding in this matter.<br /><br />Sincerely, <br />The eToro Team</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>10:04</var> UTC</small><br><strong>Investigating</strong> - We are experiencing a temporary issue with Withdrawals. We apologies for the inconvenience and appreciate your patience as we work on resolving it as quickly as possible</p>